swirl rocks!

Will not be purchasing from Swirl again. Bought items, that were subsequently returned. Despite the lapse of 20 business days, Swirl still has NOT refunded the sum or restored the funds as store credit (since this is the only option the company provides for returns). In the interim, the funds are inaccessible to you despite the fact the company is already in possession of the returned items.
Would not recommend this online outfit.

I too am extremely dissatisfied & in the same boat as you!! I bought something in April, it shipped to me in the wrong color with no pre-paid return label so I had no way to return it without incurring additional costs. Had to call 3 separate times and wait 2 weeks just to get the pre-paid return label sent to me.

Swirl policy is to only issue store credit and not credit card refunds, but since they shipped the wrong product to me & were sold out of the right product I arranged for a credit card refund. It has now been 2 months and I still do not have a credit card refund!!! TERRIBLE customer service and TERRIBLE operational capabilities!!

I am similarly unimpressed with Swirl. My order has been "in process" for more than 10 days with no updates. After contacting Swirl's customer service, I learned that they pre-sell their merchandise before the manufacturers have actually sent them the stock. As they explained it to me, since the vendors often do not ship during the promised timeframe, it is very common for Swirl's customers to wait...and wait...and wait for their items to arrive at the Swirl distribution site (which is just the first step required before Swirl ships it to the customer). More importantly, I needed to change my payment information after the credit card I used to place my order was stolen. Because Swirl has not yet charged my card (they charge upon shipment of the merchandise, which is standard practice), they should be able to update my payment information to reflect my new card. But, no. I was told repeatedly that there is no way to change the payment information and that when they try to authorize my original purchase (if the merchandise ever gets to them), they will simply cancel my order if the charge attempt is declined (which it most certainly will be, since I had to close that account). When I notified my credit card company to see if they could ensure the charge was authorized, they simply could not believe that a store operating today did not have the means to accomplish a payment change prior to charging a customer. Be warned--yes, you can speak to a human being through their customer service number, but there is little guarantee that they can actually be helpful.

Swirl is TERRIBLE. They try to seem friendly and profess to have great customer service, but they don't have their act together at all and are extremely frustrating to shop from. I purchased something over a month and a half ago and decided to return it. However, the box was missing the return label and I had to call several times until I was finally issued a new label. I have still not received my store credit. I called them four times, and each time they promised they would "expedite" my return. The last time I called I was suddenly informed that the item was "final sale"! There was absolutely no indication of that when I purchased it (and I always make sure I know the return policy on what I buy), and there was no mention of this when I called the previous three times. I am NEVER shopping from Swirl again.