Someone 20/20 or other show ought to do a write up on the home shopping network. Their are alot of questions about them.

!) They say get this home for $20 but you have to pay shipping up front so its not $20 it $27.00 to get it home for shipping has to be paid.

2) Their item doesn't work right on TV and they immediaately show you another scene so you won't see how wrong the machine works - like their juicer dripping juice when they pore a glass of it and it continues to drip on the table.

3) Like reviews state their temptations covers don't fit - they show temptations and never put the covers on to show they are tight and secure they hold them up in the air and they never show you the bottom of the pieces which customers have written are rought in areas.

Now they have a billioniare on the showing selling cheap costume jewelry and middle class americans are buyng it
and making her richer - are we stupid. She most likely wouldn't be caught dead in one of her own $30 peices.

Also their shipping & handling charge is high. We pay for their handling which pays for their shipping department so instead why don't they just add that handling charge in the piece they are selling - because people would probably not buy that item at a higher price. Americans wake up QVC will sell anything like a pet rock (crazy) and we are stupid enought to buy it.

That is why I like to see things in person. Pamela is right, by the time you pay shipping it cost to much. Thay sell handbags I like and I found a couple other places that sell the exact same bag and they are 10-20 dollars cheaper without the shipping included.The makeuyp they sell is also available other places cheaper too.

I purchased 2 Kathy Zeeland handbags for my daughter's 50th birthday party. When she opened the gifts, she found one contained someone's family pictures and several personal items. Needless to say, it was embarrassing for me, her, and her guests that I would buy her used items for her birthday. QVC refunded me $25 for their mistake. The bags were quite expensive. So big deal! They lost me as a customer.

@ Pamlea,
HSN & QVC's range of products are just like any other store - some work, some don't.
I never shop QVC, but with HSN I've found quite a few nice things that work and physically last.
Just because some items are cheaper or don't work doesn't mean the entire company is 'evil'.
Yes you do pay S&H, but the product is usually made affordable enough to still be a savings and they do offer shipping specials at times (sometimes free S&H) or offer 'value pay' where your payments are spread out over a few months - how many retail stores offer people that?

I'm not sure if it matters that a seller is a "billionaire" if people like their products & want to use/wear them? How is that a hit against a company?

Also, they do at least spend time with each product so you can see it in action or what it looks like out of the box etc. - most retail stores don't give you any demonstrations. . neither does Amazon.com or Ebay or any online stores that so many purchase from.

Like anywhere else, you have to do your homework and shop wisely. If something doesn't appear to be working while they're selling it, then just don't buy it.
Also, if the product doesn't satisfy the customer, they offer no questions asked, 30 day money back guarantees on everything.
I can't ask for more from a store.
=)
As for QVC, I'd be deeply disturbed if I received previously used makeup, some things you should not reuse.

I order a lot of items on QVC, but mostly housewares. I have had my share of problems. But I don't think it's the shopping networks fault, probably the folks in the returns department. But that doesn't get QVC off the hook. They should be more vigilant of their quality control. I've had a lot of problems with Lock n Lock products. And I won't ever again order any toys at the holidays. I've had to send them "all" back. But I do like them for the convience of shopping. They do take everything back no questions asked, but you have to pay the return shipping, unless the item is defective, then they will pay it. I will continue to shop with them, but I proceed with caution.

I am in agreement with some of the other posts. I have been "stung" by QVC a couple of times and now I am boycotting them. I will NEVER purchase anything from QVC again.

Of course they resell used cosmetics and other products.
Yes, they do try to make customers feel like they are REALLY missing something if they don't rush to the phone to order whatever the product may be that they are "hacking" at the moment.

Now, if I see something of interest on QVC, I will search the internet and purchase it elsewhere.

Let's ALL BOYCOTT QVC! The world will be a better place.

After many years of buying on QVC, I went to buy something and was told I couldn't because of an unpaid order. I asked what order and when it was purchased. After being transfered to many departments and writting many letters, they are still unable to track it down. I was told " We can't locate it but the computer system says it exists and won't allow orders to be processed." I told them they saved me lots of money and I would be sure to tell people I know to keep payment receipts FOREVER just to prove a payment.

I have shopped QVC, HSN and ShopNBC only. I generally shop jewelry, handbags and cosmetics. I would never order a TV or computer due to the fact that it is heavy and would cost too much to return and I would not want to bother with that. I'd rather shop locally for expensive and electronic items. I have, however, purchased a few $20 to $40 small and lightweight items as they were buy one, get one free, or terrific markdowns. And they arrived fine and still work. There is no where in my area that I could have found that quality and brand for close to the price I paid, and sometime it is free S&H. I get one particular brand of cosmetics at ShopNBC, and it is high end and wonderful and I have been using it for years (Isomers). I purchase what I need when they have a special and the owner of the company is there. I, always, check on the reviews and make a determination heavily on the reviews. HSN and QVC are good about posting all reviews; ShopNBC will post mainly positive returns and they seem to do the 100th or 500th posts only. I find that silver and gemstone jewelry are generally beautiful and very inexpensive, especially if it is on sale, and have had good luck on HSN with most of my jewelry. I am not into costume jewelry when I can get silver or gold and/or gemstones at a comparable price; some styles are way ahead of the department stores. I never purchase shoes, or any type of clothing due to size differences. Online is a wonderful way to shop but you need to be careful and read reviews, and read other sites to see how much information is out there. Just do your research and know your prices, read ingredients, call and ask questions. I must acknowledge there are many, many fine items on those three channels and well-known products that can only be obtained from them. That makes it special. I have never received used make-up as most of what I purchase are serums, creams and they come sealed, sometimes double sealed. You have to trust the company and shop where you know you can return items within 30 days with no hassle. To be honest, online TV shopping has been a blessing for me as I have been able to purchase in bulk at 80% off fine items as gifts for the holidays. People are thrilled when they receive a $50 vase from Lenox that I was able to purchase for $12, and often times there is free shipping, plus sales tax. That's when I stock up because you never know when you will need something for a special occasion and it's right in your closet, with the proper wrappings.

Will QVC try and resell again the newly purchased "used" facial brush?

Some companies will do "anything" for a profit, not thinking of the risk potential to unsuspecting customers.

Simple, don't watch QVC and you can't be taken in. Similar products are available for whatever they sell, you may find on websites such as Amazon.com, cosmetics through Sephora or Drugstore.com. Look around there are reliable merchants out there it is all about shopping around.

I was a loyal QVC customer but find lately they are not as good as they was were. They have customer feedback and one thing I bought was not good at all in the wiring and a few other places so I wrote a review and they wouldn't publish it and I wrote another a week later and they still wouldn't publish it. If they really are pushing something they want to keep the negative reviews off the review board.

One thing I will tell you is to shop carefully as most anything that is on QVC you can find on Amazon.com far cheaper, no sales tax and if over 25 dollars you have free shipping. Check it out next time you have to have something you see on QVC.

I found one item that I wanted 60 dollars cheaper on Amazon with no tax or shipping charge to boot. I called QVC and asked them why and they really had no answer.

If you don't like QVC, HSN or any of the others, no one is forcing you to watch them or purchase anything!! That's what your remote is for. I've purchased items from them, and if I'm not happy, send them back. I personally have never received a used item. I'm aware of the S&H costs when I buy something so I shop around and compare. If it's a good deal, buy it, and if not, don't, it's that simple. Also, has anyone thought a competitor might plant these stories? Happens everywhere else, why not here?

Hello my name is Rachel. My dad works in this company as VP of Studio and Broadcasting Operations. When i saw this article I immediatly called him and told him. He said that QVC Destroys ALL Used products. He said that some may get thorugh from time to time, and has officialy called and reported this to the shipping operation wing.

Like many other posters here, I too have been stung multiple times by QVC with not only used make-up and skin care products, but housewares items with pieces missing, poorly packaged items that have been received damaged (though that was blamed on UPS??-quite possible), as well as stained, obviously worn and smelly clothing. I have purchased dozens of items over the past 16 years and each month it seems their quality diminishes, the shipping/handling gets higher, and their customer service people get ruder, and much less helpful. I, too, am boycotting QVC. When I happen to catch something on air that I am interested in I look for it online from another source. One other head's up, while easy pay may be an advantage, if you get a product that isn't right, QVC does NOT always refund all shipping charges and you are stuck with the original S/H plus the charge to return. There have been several times when I haven't gotten a refund at all, and also several times when QVC claims items were shipped and I never received them. Lock N'Lock is a particularly troublesome product, and I've found its just much easier to go directly to the source and get customer service from the company on these over-priced and always breaking items. My purchases have run the gamut over the years, and I would very much like to say that most have been satisfactory transactions, but the bad transactions are really disturbing, and have been far too numerous for my satisfaction. Buy with caution, and please look at the S/H carefully - and ask the order entry operator what the return S/H will be should you need to return products. You may be very surprised. Good luck.

I do most of my shopping with QVC, Hsn, & a couple of others. There are times that an item will not be as expected, an item missing, wrong item, wrong size, whatever, some my fault, some theirs. They work very hard to make it correct, as for shipping, I'm 25 miles from shopping area, gas, time, lack of selection, it all works out. It is the cost of doing business. About fifteen months ago Macy's gave away hundreds of thousands of dollars in makeup to comply with a court order because of overpricing. No one makes you buy, I find brands that work and stick with them because they work, just like anyplace else. I make mistakes in my life, and everyone else does also, it is not the norm. They are smart enough to know that would be bad business. I found a hair in fresh baked dinner roll at a very nice hotel, does not mean they have one in every piece of bread. Things happen.

I have ordered cosmetics from QVC with no problem, however, my problem is I have ordered a high end cosmetic from 2 high end department stores and have received the items without safety seals. I've corresponded with the cosmetic company and both times received their standard apology letter to return to the respective department store. I've written back informing them that this ONLY happens when I order their products on-line vs over-the-counter. They keep blowing me off.

Any suggestions other than stop using their products?

There have been at least a dozen times in the past two years where I have posted a neutral or negative review of QVC items and they have deleted the post with an explanation of doesn't fit review parameters, etc. They simply don't want people to know how bad some of their products are. In other cases, more than once, I have ordered one item, and they have billed me for and shipped as many as 5 items. This happened most recently with two items in Nov. That was the last straw for me.

It's not just QVC selling used makeup -

Twice at Sephora I have gotten burned in that I have purchased both a concealer and blush in which when I have opened them up to use them for the first time, there were actual brush strokes grooved into them, indicating usage. And, at a well known Federated department store, I had to return a very expensive Prevage eye cream pump because after only working for only a few days and then having it be empty, I realized that the protective seal was never on it - thereby knowing someone used it, returned it and then having it be placed back on the shelf.
Moral of the story - always open up makeup before you take it out of the store to make sure it hasn't been used before.

I used to work for a cosmetics company(a very popular,expensive department store brand). Any time a customer returned an opened cosmetic item,it was examined for signs of use. If it had been used, it was immmediately "damaged"--meaning that it would never be sold to someone else. Why QVC can't do the same is beyond me. What they're doing is unsanitary and should land them in big trouble.

Shop at Ulta! The store will take back anything up to 60 days!