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How to Exchange a Gift for Something You Really Love

by Lesley Kennedy (Subscribe to Lesley Kennedy's posts)
Posted Dec 22nd 2010 at 12:30PM  
27 Comments
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We'll teach you how to turn cheesy into chic. Photos: Jamie Grill, Getty Images | Courtesy photo

Oh, Grandma. Bless her little heart. Each December, she smiles expectantly as she watches you unwrap the new holiday sweater she just knows you'll adore. A couple years ago, it featured a giant snowflake. Last year, Rudolph. This time? Let's just say there was fringe involved. And bells. Actual, jingle bells.

Return pile.

As much as the thought does count, getting something you really want for the holidays is important, too. But before you race out to do battle during the day after Christmas sales, we have a little advice to help make your exchange process go as smoothly as possible.

We asked style expert and "My Body My Style" host Sam Saboura and Kathy Grannis, spokesperson for the National Retail Federation, to offer tips on everything you need to know before braving the mall.

We think Grandma would be happy knowing you're getting a gift you love. Even if it doesn't come with bells.

1. Know the store's return policy.
"Call ahead and find out how long you have to return the item," Saboura says. "Before wasting your time going to the mall the day after Christmas and braving the crazy crowds and the crazy parking, see what the longest possible time is to wait. Most new stuff starts coming in stores in January or early February. So if you're a big fashion person and you want to get a new piece of clothing for the season, you'll want to wait to make your exchange. Failing that, get a store credit. Keep an envelope in your wallet or in your bag for store credit, so you don't lose it, and always check expiration dates on store credit and gift cards -- sometimes they do expire."

2. Keep those receipts.
"One of the most important parts of any return process should be having a receipt or a gift receipt with you when you make a return," Grannis says. "Oftentimes, retailers are forced to be stricter with their returns because they have been taken advantage of so many times by people who actually take things off of their shelves and go straight to the register looking for store credit or a refund. These days, most large retailers don't issue refunds for returns, they give you store credit. So, receipts, whether it's the full-price or a gift receipt, are very important when it comes to guaranteeing a seamless return process."

3. And bring ID.
"Retailers are also beginning to ask shoppers for their IDs more and more," Grannis says. "Identification is another method that helps retailers track criminal returners. Basically, if you know you're going to be returning something during a busy holiday season, patience helps, especially if a retailer asks for identification."

4. Shop on weekday mornings.
"If you're looking for a great deal, shop during the week and shop after first of January," Saboura says. "On the weekends, department stores and malls tend to be really, really messy and they don't have enough staff to maintain the store, so you may be missing out on that great item that's buried under a pile of clothes that no one had time to clean up.

"And start in morning when things are still clean and organized. If you're shopping at the end of the day, the stores are going to be a mess again, especially with sales and people returning stuff."

5. Plan your attack.
"I really like to plot out what my exchange is going to be before I go somewhere," Saboura says. "I would do a little pre-shop online or do a lap at the mall before you end up committing to what you're going to exchange for, because you may be able to get in and out if you know exactly what you're looking for."

6. Leave the tags on.
"Certainly, there are times when you think you may like something, you think it may fit, you take off the tag, and next thing you know, you have to take it back," Grannis says. "Shoppers won't be harassed for keeping the tags separate from the skirt or the blouse or the pair of shoes, but it helps to keep them on. That way, if you do decide you want to return it, there's no problem whatsoever with the merchandise."

7. Shop for accessories!
"During the holidays, when weight is always fluctuating, I say that accessories are always your size," Saboura says. "So that's a wonderful item to exchange for because it's something you can wear right away or wear later and it doesn't depend on whether you gained 10 pounds over the holidays."

8. Be discreet.
"The person that gave you the gift that you're planning on regifting or exchanging, doesn't really need to know you're taking it back," Saboura says. "You don't want to hurt someone's feelings. I think you'd be really surprised at how even the nicest people on earth might be offended that you're returning their gift. ... If you don't have to tell them that you're making an exchange, I would say, don't tell them. And, if it comes up, you can say, 'Oh, it didn't fit. I had to go trade it, but they didn't have one. But I found this great thing that I absolutely love and I've been wearing to death.' Less is more. Don't give out unnecessary information."

Meanwhile, find out what your favorite celebrities are doing for the holidays.
Read All Comments
Filed under: Accessories, Fashion, News, Best of the Season, How to Wear, Shopping
Tags: christmas, gift exchanges, gift returns, GiftExchanges, GiftReturns, holiday 2010, holiday shopping, Holiday2010, holidays, HolidayShopping, National Retail Federation, NationalRetailFederation, online shopping, OnlineShopping, regifting, sam saboura, SamSaboura, style guide, StyleGuide
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READER COMMENTS

(27)Add A Comment

Becki, 12-24-2010, 6:42AM

3 stars vote downvote upReport
Becki

I've never returned a gift in my life, and never plan to either, I think it's selfish to return something given. I'm always happy with what I get, no matter what.

Reply »

Kate, 12-24-2010, 7:31AM

3 stars vote downvote upReport
Kate

I agree.

»

Frady, 12-24-2010, 10:22AM

2 stars vote downvote upReport
Frady

I think it is selfish to return gifts! You would not have had that money to start with. Now it is different if the person puts the receipt in and says they were not sure what to get you.

»

Irish Mist, 12-24-2010, 11:47AM

3 stars vote downvote upReport
Irish Mist

I do agree with you. I also don't regift. If a friend or relative takes the time to get me a gift, I will use it, esp. so they can see that I am doing so. That is my gift to the giver. We all know that people have different ideas and money to spend on us. It is indeed the thought that counts.

»

gr8bsn, 12-24-2010, 12:59PM

2 stars vote downvote upReport
gr8bsn

So if I choose not to keep something that I have no use for, I'm selfish? It doesn't matter that it's an item of clothing that is not my size or style? Sorry, but if I can't use it, I'm returning it or donating it. I won't make a scene and I won't say anything, but my closet became full of ill-fitting garments (usually too small) and I had to draw the line a few years ago. They give me stuff out of love, but when I need to move all of that stuff, they're suddenly invisible...

»

Mary, 12-24-2010, 7:55AM

3 stars vote downvote upReport
Mary

Very disrespectful and sarcastic way of referring to grandmothers. I hear this type of language so often. So degrading. We will someday be grandmothers and wouldn't it be great to be revered instead. It is a simple choice we all have to make.

Reply »

judy, 12-24-2010, 9:42AM

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judy

Well, guess what.. the fact that dear grandma ACTUALLY TOOK THE TIME AND ENERGY TO SHOP THE MALL shows infinite LOVE. I'd keep the sweater!! Yep.

Reply »

Betty, 12-24-2010, 10:36AM

2.5 stars vote downvote upReport
Betty

Accept the reindeer sweater graciously, send your loving grandmother a thank you note telling her it was your favorite gift and you love it and get off of your thoughtless, rude and repulsive high horse.

Reply »

Praise the Lord, 12-24-2010, 10:41AM

2.5 stars vote downvote upReport
Praise the Lord

Not in response to your ad but to this article-here's a thought; why not donate the gift? I don't understand the idea of giving a receipt with a gift either! If asking how much a gift costs is rude ( and it IS! ) then enclosing a " bill " is rude as well! Don't like your sweater? Give it to a charity that clothes the homeless! Sure theme sweaters can be cheesy but they can also be fun and a homeless person might feel a little more like every one else if they could wear a warm, cheery sweater at Christmas! Returning a gift because you don't like it? Bah Humbug! If you want to ensure you only get what YOU want-then shop for yourself!

Reply »

aidansmom78, 12-24-2010, 12:21PM

3 stars vote downvote upReport
aidansmom78

I agree! If I am unable to use something I always donate it to someone who can.

»

Merry Christmas, 12-24-2010, 12:24PM

2.5 stars vote downvote upReport
Merry Christmas

If giving someone clothes, it can be difficult. Even if you know they wear a Size 8 doesn't mean that everything in Size 8 fits. Not all sizes are true to size. If the item you bought that Size 8 lady does not fit properly, wouldn't you want her to be able to return it and get something that she can wear? Stores now print out the regular receipt and also a gift receipt which you can give along with the gift. The gift receipt does not normally have the price on it. I would much rather have someone return that sweater and get one that they can wear instead of donating something that I had spent time choosing for her. Merry Christmas everyone.

»

Scott, 12-24-2010, 11:53AM

3 stars vote downvote upReport
Scott

The article suggests that one should make up a lie if they've been caught exchanging a gift for something different. Lying is never a good idea. If you must exchange the gift, and the exchange is discovered, just tell the truth! It isn't fair to lie about it.

Reply »

Tillie, 12-24-2010, 12:17PM

2.5 stars vote downvote upReport
Tillie

It's NOT rude to give MONEY ! That is probably the most considerate gift to give, . . . . unless you notice what your family and friends love to eat, wear, or play . . . I would then make sure to enclose the gift receipt inside the wrapped gift (just in case they would like to exchang ir retrieve the cost of the gift). I try not to be bossy !

Reply »

Mary, 12-25-2010, 11:46AM

3 stars vote downvote upReport
Mary

I agree. Money is the most useful thing you can give and just maybe is needed more than the sweater. I give a check to all my children and designate it be used for Christmas dinner. They can buy their Christmas ham or steak and let the children know it is from Grammy. Makes more sense. And probably more useful. Merry Christmas.

»

Lara, 12-25-2010, 1:17PM

2 stars vote downvote upReport
Lara

I agree with the suggestion to give unwanted gifts to charity. I was a little incensed by the suggestion to wait to return something until next season's stuff is in the store. This is so inconsiderate to the retailer!

Reply »

Kelly, 12-24-2010, 12:43PM

2.5 stars vote downvote upReport
Kelly

I'd love to get the sweater vest with the Christmas trees. I think it's festive & fun.

Reply »

gr8bsn, 12-24-2010, 1:00PM

2.5 stars vote downvote upReport
gr8bsn

Watch the TV show "hoarders" and then you won't feel so bad about returning gifts.

Reply »

glduff, 12-24-2010, 1:34PM

3 stars vote downvote upReport
glduff

Exchanging clothes for the correct size is just fine.

Reply »

princessandotto, 12-24-2010, 1:50PM

2 stars vote downvote upReport
princessandotto

Whatever guys. I agree with a previous poster, when you have absoloutely no need/want/use for something, why keep it? Plus, in the way they discribed this situation, she gets sweaters every year. Well, think of all the space that would take up. She might have to hold on to EVERY gift forever, and be considered a hoarder, so, if she was on TV or something. You guys, all you people who are commenting now, would probably give her crap for KEEPING SOMETHING SHE HAS NO NEED FOR.

Reply »

elkscorpion, 12-25-2010, 12:09AM

2 stars vote downvote upReport
elkscorpion

i agree not a darn thing wrong with returning for something that fits or looks better on you. gift cards to me are some of the best inventions of all times. while i understand people having some problems with returning gifts granma gave them whats wrong with returning it for something that fits or looks better. it would be diff if she made the ugly thing then u just put it up somewhere

»

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